报告题目：Tri-Factors of IT-Enabled Innovation Success in Professional Services
报告人：徐东溟，高级讲师
邀请人：刘志勇，副教授
时间：2020年1月7日（周二），下午15: 00-16: 30
地点：经济管理学院D区212
报告摘要：Information systems success has always been a prominent topic in IS research. As providers of high quality IS services, service-oriented firms acquire sustainable long-term competitive advantages through innovation in core competencies. Particularly, Professional Services Firms (PSFs), are harnessing technological advances to re-orientate their business to concentrate on the delivery of IT-enabled services. However, success continues to be elusive for PSFs due to the heterogeneity, inseparability, intangibility, and perishability of services. Consequently, this study attempts to uncover the drivers of innovation success or failure in IT-enabled professional services. Embracing a comparative case study approach, we analyzed both successful and failure cases of IT service innovation in Capgemini Netherlands. Through synthesizing dual-factors theory, we advocate a tri-factorial view of the NSD process whereby we distinguish among hygiene, enabling, and inhibiting factors for each of the three phases of planning, development, and launch in NSD. Implications for theory and practice are discussed.
人物简介：徐东溟老师是昆士兰大学商学院商业信息系统专业的高级讲师，她博士毕业于香港城市大学信息系统专业。她的研究主要在信息技术使用、信息系统创新、决策支持和商务智能。她在 IEEE Transaction on Knowledge and Data Engineering, Information & Management, Decision Support Systems等期刊和会议共发表70余篇论文。目前担任 Information & Management, Journal of Electronic Commerce Research等期刊的编辑工作（Associate Editor）。
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